If possible use a wired connection instead of connecting to a Wi-Fi® network, or try through another, faster network.Īlso, it's important to make sure you turn off any power saving settings on your computer, as these can interrupt the map installation. Still not working? Errors during map installations are usually caused by an unstable internet connection. Once the installation is complete, the map should load normally the next time your device starts up. Now, reconnect your device to your computer and restart MyDrive Connect by right-clicking the MyDrive Connect icon again, and then clickįinally, click the map you want to have on your device and select If your device stops at a black screen with white text, just turn it off and on again and it will start normally.Ĭlick here to see how to soft reset your deviceĥ. Keep the button pressed until you hear the drum-sound, then let go. Disconnect your device from your computer, and do a soft reset by pressing and holding the power button. If this does not solve the problem, you can perform a reset. Once the process is complete (or if the map was not listed as "Corrupted") click the cogwheel icon in the top right of the window to open the Settings. Here, click the image of them map and then clickģ. In most cases you can solve this in two steps: Removing the old map files, and then re-downloading the map. Note : If you receive a message asking to confirm administrator permission, confirm by clicking Yes or OK. If this happens, your device will show the message Note: If youre using Windows 10, please follow the steps in the article Navigation device not connecting to computer (MyDrive Connect) Open Windows Explorer, right-click This PC (or Computer / My Computer ) and select Manage. When a map installation gets interrupted or something goes wrong when the files are being transferred to your navigation device, the map files might be damaged and not readable.
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